If you want your employees to use the level of the energy sector and rising highly motivated and will invest in the atmosphere in the workplace, assistance and facilities will reduce work-related stress significantly. Research confirms that if your employees and then confirmed that it will not cost you more money in lost work days and increased use of more injuries in both the short and long term.
In addition to the negative impact because he insisted on staff, you may experience your low productivity and poor quality production. However, it is clear that the clear and very profitable strategies can reduce stress in the workplace and give your employees the ability to reduce stress issues to others.
Below is a list of six ways you can help your company reduce the stress of your employees while increasing the performance of your business:
1. Providing a pleasant working environment and as comfortable as possible to reduce stress. And can do more gentle to the position of the person and then realize often. Create a less formal atmosphere by adding plants or improve the design, even if it is only in a quiet room, and will help.
2. Provide a quiet place for your employees to take a break from the not in the canteen room or games, not to be separated room "hustle and bustle" normal place of work. It will give your employees the opportunity to spend a short break of 10 minutes of work and any relevant work pressures they may face.
3. Instead of giving orders to 100% of the time in an attempt to create opportunities for employees to make decisions that directly affect their job performance. This gives them a sense of personal power and less stress because they feel that they have some control.
4. Thank you for your employees to work and perfect performance for recognition. A quick thank you will go a long way in reducing stress and complaints. To be honest and thank the workers when it worked well, but will reward activities sub-standard.
5. Always comfortable selection of equipment, tools and furniture. These facilitate the work of your employees, and the reduction of accidents and thereby reducing claims. In addition to stress in the workplace is reduced and individuals using the appropriate tools will be more productive.
6. Out of the way to create opportunities for employees to meet, socialize, and build relationships outside of work. The establishment of a working group bowling where you collect and play once a week or maybe softball team, or even a club for employees only.
When employees realize that you have their interests in mind, and do everything you can to improve working conditions, and will respond, and we will see Joe and productivity.
Showing posts with label Stress. Show all posts
Showing posts with label Stress. Show all posts
Sunday, September 9, 2012
Ideas (5) dealing with difficult people
When was the last time you had to deal with difficult customers? Perhaps external customers, but it may be the internal customer as a member of your team, or even a colleague - your boss!
I'm sure you still want to provide exceptional service to customers both your internal and external. However, in the real world, things go wrong and errors occurred. This "customer" rule often a level of service based on how to respond to the error. Do well and they'll probably forgive you and possibly even say positive things about your business or your abilities to other people.
The important thing to realize when dealing with angry customers, whether internal or external, is that you do not need to deal with their feelings, and then deal with their problem. Customers prone to disorders of strong feelings when their product or service offering and they will probably want to "dump" these feeling on you.
You do not deal with their feelings by concentrating on solving the problem, it takes more than that. Here are some ideas (5) that address the human needs of clients:
1 - Do not let them - have moved away from the emotion and focus on active listening and non-defense. Customers may make disparaging and emotional remarks - do not rise to the bait.
2 - Listen - listen - listen - Figure It seems that your listening. The customer wants to know that you care and that you are interested in their problem.
3 - stop saying sorry - sorry overused word, and everyone says that when something goes wrong and it has lost its value. How many times have you heard - "Sorry" bout that give me the details and I will arrange it for you. "Much better to say:" I apologize for ...... " If you really need to use the word sorry, make sure to include it as part of a complete sentence. "I'm sorry, I did not receive this information, as promised, Mr. Smith." (This is also a good practice to use the name of customers in a difficult situation).
4 - empathize - use empathy is an effective way to cope with feelings of customers. Empathy is not an agreement or acceptance of what the client is saying and feeling. Basically, the message - "I understand how you feel." It is clear that this must be a real answer, customers realize if you are not honest and it feels condescending. Examples replies empathy - ". I do not know what you mean "" I understand that you're angry, "or again, these responses must be true.
5 - Building a relationship - sometimes be useful to add the phrase response of sympathy, include yourself in the picture. - "I can understand how you feel, and I do not like it either when I wait." This has the effect of mounting on the client side and builds harmony. Some people get customer service involved in this response, because they believe it will lead to -. "Why not do something, then" The majority of people do not react that way if they know that you are sane and care. If they do, then continue to sympathize and tell the client that you need to do in this situation. "I will report to my manager" or "I'll do my best to ensure this does not happen in the future."
Make no mistake about it, the customers, whether internal or external, are driven by their feelings first. It is therefore important to use human responses in any interaction, especially when the angry customer or anger. If customers feel like you and you are interested in, then they are more likely to accept what you say and forgive your mistakes.
I'm sure you still want to provide exceptional service to customers both your internal and external. However, in the real world, things go wrong and errors occurred. This "customer" rule often a level of service based on how to respond to the error. Do well and they'll probably forgive you and possibly even say positive things about your business or your abilities to other people.
The important thing to realize when dealing with angry customers, whether internal or external, is that you do not need to deal with their feelings, and then deal with their problem. Customers prone to disorders of strong feelings when their product or service offering and they will probably want to "dump" these feeling on you.
You do not deal with their feelings by concentrating on solving the problem, it takes more than that. Here are some ideas (5) that address the human needs of clients:
1 - Do not let them - have moved away from the emotion and focus on active listening and non-defense. Customers may make disparaging and emotional remarks - do not rise to the bait.
2 - Listen - listen - listen - Figure It seems that your listening. The customer wants to know that you care and that you are interested in their problem.
3 - stop saying sorry - sorry overused word, and everyone says that when something goes wrong and it has lost its value. How many times have you heard - "Sorry" bout that give me the details and I will arrange it for you. "Much better to say:" I apologize for ...... " If you really need to use the word sorry, make sure to include it as part of a complete sentence. "I'm sorry, I did not receive this information, as promised, Mr. Smith." (This is also a good practice to use the name of customers in a difficult situation).
4 - empathize - use empathy is an effective way to cope with feelings of customers. Empathy is not an agreement or acceptance of what the client is saying and feeling. Basically, the message - "I understand how you feel." It is clear that this must be a real answer, customers realize if you are not honest and it feels condescending. Examples replies empathy - ". I do not know what you mean "" I understand that you're angry, "or again, these responses must be true.
5 - Building a relationship - sometimes be useful to add the phrase response of sympathy, include yourself in the picture. - "I can understand how you feel, and I do not like it either when I wait." This has the effect of mounting on the client side and builds harmony. Some people get customer service involved in this response, because they believe it will lead to -. "Why not do something, then" The majority of people do not react that way if they know that you are sane and care. If they do, then continue to sympathize and tell the client that you need to do in this situation. "I will report to my manager" or "I'll do my best to ensure this does not happen in the future."
Make no mistake about it, the customers, whether internal or external, are driven by their feelings first. It is therefore important to use human responses in any interaction, especially when the angry customer or anger. If customers feel like you and you are interested in, then they are more likely to accept what you say and forgive your mistakes.
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