6 Steps to Effective Communication

It is known that the leaders of effective communication is excellent. Here's what needs to be done.
1) Avoid "no." Talk encourages negative arguments against attacks and attempts to solve your problems. It also creates a negative impression. For example, when you say "I can not", you seem powerless and ineffective. Instead, talk about what you can do and what you want.

2) respond to requests from the impossible to 1) the recognition of demand, 2) sympathy with the feelings of another person, 3), saying: "I wish I could fix it." And 4) which indicates a reasonable alternative. "For example, imagine that you are working in a gas station, where rainfall. Guests approaching you golf bag, and criticizes against your desk, yelling:" This place sucks! I spent thousands of dollars to come here and it rains. '

I answered, saying: "You're right, it's raining. And I know how you must feel it annoying to travel far and be stuck at home. Wish to make it stop. Meanwhile, you can visit our situation indoor center. Supporting our golf provides instructions after this afternoon. '

3) respond to requests for difficulty 1) confirms its willingness to assist and 2) ask someone else to help you plan the solution.

For example, if your boss asks you to start another project, you may say, "I understand that you want me to start a new project. Now I'm working on another project. To help put me my priorities, and I'm wondering what you want me to finish first. '

4) whenever possible, and make choices that show the consequences of different options. This allows the other person to select all of the process and its impact.

For example, you can say: "This is a great idea. And there are different ways that I can respond to your request. We can use the resources available to us, which is free, or we can buy materials for which will cost $ 500. And option do you prefer? '

5) complaints by asking the person to describe a fair settlement. You can say: "what you want" or "? What do you consider a fair solution to this issue," or "? What do you want"

6) smile significantly affects the way you talk. It also makes you more easily. When you frown, listen to others and anxiety, caution, fear and rejection. Smile (or at least a euphemism) encourages open communication.